Frequently Asked Questions

Ordering from our Website

 

Q: How do I place an order from your website?

A: Once you've selected the parts you need and placed them in your shopping cart, click checkout to go to our account log in screen. If you are a new customer, follow the instructions to create a new account. If you are a returning customer, just log in with your email address and password.

 

Q: When can I place my order?

A: You may order from our website 24 hours a day, 7 days a week. You may phone in your order to 1-855-222-9216 Monday-Friday 8:00AM-5:00PM Central time.

 

Q: What forms of payment do you accept?

A: We accept PayPal, Visa, MasterCard and Discover. We also accept bank wire transfers.

 

Q: Is my credit card information protected?

A: Yes. Our website is encrypted using SSL (https://). Our credit card payment processor and our website are fully PCI compliant. It is impossible for anyone at AgCon Equipment to see your actual credit card numbers.

 

Ordering Process

 

Q: What options do I have for placing an order?

A: You may order on the web at www.agconequipment.ca. You can also place your orders over the phone at 1-855-222-9216, or you may email us through the “Contact Us” page..

 

Q: I have never ordered from you before. How do I start?

A: You would need to begin by creating a new account on our website. This information is found in the checkout tab under the account login link.

 

Q: How do I search for parts to add to my cart?

A: You would first go to the Part Finder tab. Select the Model you are working with. Click on the appropriate Model Serial # Series and on the next page find the appropriate section containing the part you are looking for. When the part is found, click on the cart icon to place the part in your shopping cart.

 

Q: What happens when I have all I need in my shopping cart?

A: Select secure checkout and follow the instructions to complete your order.

 

Q: When will my order ship?

A: If all parts are in stock, and the order is placed before 12:30 PM Central time, your order will ship the same day. Stock orders placed after 2:00 PM Central time will ship the following day. 75% of orders ship the same or next business day, for the remaining balance, you may have to wait a few days for that part to complete the order.

 

Q: What if the parts I ordered are not in stock?

A: Each manufacturer has a certain amount of lead time required to fulfill an order. Most ordered parts arrive to AgCon Equipment within 5 business days of the order and will then ship to you upon our receipt of the part.

 

Q: Will I receive a tracking number?

A: You will receive a tracking number for all packages ordered and shipped from AgCon Equipment. You can login to your AgCon Equipment account to track your order.

 

Q: My tracking number is invalid?

A: When a part ships from AgCon Equipment, you'll receive an email with the tracking number as soon as we print the shipping label. The tracking number is not valid until a few hours after the carrier has picked up and scanned the package.

 

Return Policy (Instructions)

 

Q: Do you have a return policy?

Yes, policy guidelines: Click here for Return Instructions

  • Qualifying parts may be returned within 15 days.

  • Parts that have been installed, open kits, electrical parts, hydraulic parts, and manuals are not returnable.

  • Parts must be returned in their original packaging and be in resalable condition.

  • Nonstock or special ordered parts are subject to a 25% restocking fee.

  • Shipping and handling charges are not refundable

To request an RMA: See instructions here!

  • Please call 1-855-222-9216 and request a return authorization number from a representative.

  • Return authorizations are valid for 14 days.

  • Representatives are available Monday to Friday between 8:00 AM-5:00 PM

Q: What do I need to do to return parts for credit?

A: Please call 1-855-222-9216 and request RMA # from a representative.

 

Q: Are electrical parts returnable?

A: No. We have no way to determine if an electrical part was used for troubleshooting and damaged during that process, therefore we don’t allow returns for electrical items. Please be certain of your need for an electrical item before placing an order.

 

Q: Are Hydraulic parts returnable?

A: No. We have no way to determine if a hydraulic part was used for troubleshooting or exposed to a contaminated system during that process, therefore we don’t allow returns for hydraulic items (You wouldn’t want to receive one of those would you?). Please be certain of your need for a hydraulic component before placing an order.

 

Q: Can I return an operators, parts or service manual that I ordered?

A: Sorry, but no. We've had too many instances of manuals being photocopied and returned for credit.

 

Q: What if I have a dispute with an order I received?

A: You may contact us within 5 days of receiving your order, if you have a concern with its contents. Disputes older than 5 days will only be considered at our discretion.

 

Q: Should I refuse a shipment to return my order?

A: No. Because we occasionally use drop ships, direct ships, and other methods to send parts. AgCon Equipment may not be the return address. Please accept all packages and contact us for a resolution.

 

Privacy Policy

 

Q: How do you handle user’s private information?

A: We will setup an account for you with your name, address and phone information for our own use. In no instance will your information be shared or sold to any third party.

 

Q: How is my credit card information handled?

A: We use a "PCI Compliant" merchant company, so we do not store your card info. When you submit your payment info on our website it is sent directly to our merchant with no trace on our servers. We are given a unique charging ID that we can use to transact on your credit card but is no good to any party in the event of a data breach.

 

Q: How do you use browser cookies?

A: We do use a cookie to keep the contents of your shopping cart. This cookie will expire and be removed from your computer within two weeks.

 

Terms of Service

 

Q: Terms and Conditions of a sale?

A: Our goal is always to sell you the right parts the first time. In the event you are supplied the wrong item by our staff we will make it right at no cost to you. Orders placed without the assistance of our staff are subject to any shipping and restocking costs to correct the error.

 

Q: Part Availability and Pricing Changes?

A: Selling parts online is challenging. We have over 2 million-part numbers in our database, but we often do not know if our vendors still have a part available, or if they have substituted one part for another. Our website reflects our best guess as availability and pricing on items we don't have in stock, but it’s not always correct. Our staff can occasionally find discontinued items, or we may go to order a part and find the details have changed. That said, we reserve the right to update pricing and availability beyond what’s posted online.

 

International Orders

 

Q: Do you ship parts orders internationally?

A: Yes. We can ship all parts internationally. Import duties, taxes, and changes are not included and are the responsibility of the buyer. Please check with your country’s customs office to determine what these costs may be prior to buying.

 

Q: What freight carriers to you use to ship internationally?

A: We primarily use UPS for international shipments. For some large orders we may need to contract with a freight forwarder to ship your parts. We're very experienced with international shipments and welcome the opportunity to serve you.

 

Q: How long will my order take to ship internationally?

A: Most packages shipped via UPS will be delivered within 5-7 business days. Please be aware that AgCon Equipment can’t predict what delays may occur at the customs entry point of your country. Those delays will be out of our control.

 

Q: Why am I being asked to pay with a wire transfer rather than a credit card?

A: Any international order over a predetermined dollar amount will require a wire transfer for payment. This is to combat credit card fraud. Once a relationship is established with a customer, we may allow other payment options.

 

Shipping Options & Charges

 

Q: How do you ship packages?

A: We use UPS For all US Shipments, UPS & Canada Post for All Canadian Shipments, International shipments typically ship via DHL. Import Duties & Taxes are the Importer’s (Buyer’s) Responsibility!

 

Q: Can I bill shipping costs to my UPS or FedEx account number?

A: Yes. When placing your order, please provide your account number to the account representative you speak to or provide your account number in the notes field when placing a web order.

 

Q: How are your freight costs determined?

A: All shipping costs are determined by the size of the package and the weight. At times dimensional sizes will escalate a package into a higher rate category, than what the actual weight would call for. A large package surcharge will be applied to each UPS package whose length plus girth combined exceeds 130 inches but does exceed the maximum UPS size of 165 inches.

 

Q: I need my package urgently. Can I request expedited freight service?

A: Yes. US Domestic orders placed by 12:30 PM Central time, Monday through Fridaywould be eligible for expedited freight services. Freight costs for these services will be determined by the service requested, and the size and weight of the package being shipped.

 

Q: Why is the cost of shipping so high for a small part?

A: UPS, FedEx and USPS have minimum charges regardless of the size and cost of the part. Often adding additional parts to a small order will not significantly increase the freight charge.

 

Q: My web order did not show a freight cost.

A: A customer service rep will contact you with an estimated freight cost. The parts you ordered may be heavy or oversized and our freight calculator was unable to determine a fair cost.

 

Q: I received a freight cost on my web order, and now received an email or phone call indicating my freight costs are higher. Why?

A: The most likely explanation is that our freight calculator was unable to determine dimensional size and or weight, and upon processing your shipment, the freight handling software calculated a freight cost much higher than we originally estimated. We offer millions of part numbers and don't have sizes or weights for many items.

 

Q: I am an international customer, and I received an additional freight charge when my package was delivered.

A: AgCon Equipment only charges for the parts and the cost of freight to ship to your country. Any customs fees, GST or VAT charges added to your order by your government are your responsibility.

 

Q: My shipping costs seem unreasonable.

A: Our goal is to recover the actual cost of shipping parts. If your freight rate seems out of line feel free to contact us for other shipping methods.

 

Q: Can you ship batteries?

A: Only those that are dry. Wet batteries that are filled with acid cannot be shipped.

 

Credit Card Pre-Authorizations

 

Q: What is a Pre-Authorization?

A: A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card. The pre-authorization is NOT a charge and you are not responsible for paying for it. Pre-authorizations of your card do not mean that AgCon Equipment has received any money for your order.

 

Q: What amount is Pre-Authorized?

A: The amount of the order plus freight.

 

Q: When is a credit card Pre-Authorized?

A: All credit / debit cards are pre-authorized when a customer enters his credit card number during the checkout process. The authorization will take place before you even submit your order.

 

Q: Why is a Pre-Authorization Necessary?

A: Unlike most businesses with regards to credit / debit cards, we sometimes must special order parts several days prior to shipping the parts and getting paid for them. When you, the customer, give us a credit / debit card, the preauthorization guarantees us that the credit / debit card you gave as future payment will indeed be able to accept our charge. If we did not get a pre-authorization on the card, then someone could in effect go out and max out his or her available balance, leaving AgCon Equipment without the ability to collect payment for ordered parts.

 

Q: When is the Pre-authorization released?

A: This depends on your individual credit / debit card. Upon shipment of your parts, the actual charge of the invoice will get posted to your credit / debit card. Once our actual charge is posted it can take anywhere from 24 hours to up to 3 weeks for the pre-authorization to be removed by your credit / debit card company.

 

Q: Can the Pre-Authorization be removed sooner?

A: This again depends on your credit / debit card company. We are unable to remove pre-authorizations directly through our business, we can only authorize them. We have found that most credit / debit card companies remove the preauthorization within 72 hours of our actual charge being posted.

 

Q: When did AgCon Equipment begin this practice?

A: We have been preauthorizing credit / debit cards for quite some time. This is not a new practice, nor do we hide the fact that we must do this. This is a standard practice in the business community. Since debit cards are more in use and are tied directly to a customer’s checking / savings account rather than a credit account, more customers have had questions regarding this practice. We thank you for your patience, understanding, and cooperation.

 

Q: Where else may I see this?

A: The most common Pre-Authorization is done at a gas pump, when swiping your card, a pre-authorization is done for $75-100 before you've pumped any fuel to make sure that funds are available. Once you are done, the pre-auth is replaced with the actual charge.

 

Package Insurance

 

Q: Is my package insured? If so, what is the cost?

A: All packages are automatically insured up to $100.00. Each additional $100.00 will incur a small incremental charge.

 

Q: What about insurance for international shipments?

A: The maximum declared value per individual packages can’t exceed $50,000.00 (Note: Declared value may increase the cost associated with shipping)

 

AgCon Equipment Website Usage

 

Q: How do I make the parts diagram larger?

A: Zoom using the +/- icons or roll the wheel on your mouse. You can also click the toggle full page icon on the lower right of the diagram.

 

Q: How do I advance through the part diagrams?

A: Use the arrows at top of diagram to advance forward or backwards.

 

Q: How do I print the diagrams?

A: In the parts catalog, use the Snipping Tool to print. This is usually included with most Windows operating systems. The Icon looks like this .

 

Q: I see that the part I need is #3, but underneath that part I see #3.1. What does the .1 mean?

A: Manufacturers often use part numbers for an assembly. The .1 or .2 etc. is typically for replacement components of an assembly. One complex part can be replaced by multiple smaller parts.

 

Q: I see part #. A below the part I am interested in. It’s much cheaper. Why is that?

A: AgCon Equipment inserts aftermarket or cross-referenced parts into our manufactures catalogs to give you more ordering options. The #. A indicates an aftermarket option.

 

Q: Who do I contact with website problems?

A: We need to hear from you! You may email us through the “Contact Us” page and our webmaster will look into your trouble. It’s very helpful to know what operating system you are running (windows XP, Vista,7, Mac, etc.) and what internet browser (Internet Explorer, Firefox, Chrome, etc.). Your feedback is invaluable.

 

Back Orders

 

Q: I received a message that a part is on back order. Now what happens?

A: Your entire order will be held for shipment until the back ordered part(s) arrive, unless you instruct us to ship your order incomplete. Shipping an order incomplete will incur additional freight charges for the additional shipments.

 

Q: May I cancel a back ordered part?

A: Yes. You may cancel a back ordered part. Please call 1-855-222-9216 to cancel the part. Please note that in certain instances the manufacturer may have already shipped the part to us before you call to cancel. In this instance we will not be able to stop the shipment and restock charges may apply if you still wish to cancel the part.

 

Q: How long do back orders take to fill?

A: Each manufacturer is different. It could be a few days to as many as a few weeks. In rare instances, back orders can drag on for months until a vendor is found to fill the order.

 

List of Manufacturers Supported

 

Q: How many different manufacturers do you support?

A: Our main line of vendors includes the following companies:

ASV, DOOSAN, MERLO, ERSKINE, AMI, BRANDT, MORRIS, TEREX SKID STEER & TRACK LOADER PARTS

Please call us at 1-855-222-9216 to determine if we can assist you with a manufacturer you do not see listed above.

 

About AgCon Equipment

 

Q: What toll-free phone numbers should I use to contact AgCon Equipment?

A: 1-855-222-9216. Our local Manitoba, Canada line is 204-255-4772.

 

Q: What is your web address?

A: You are here. www.Agconequipment.ca

 

Q: Do you have any way to contact the company by email?

For general inquiries, For parts questions, For sales questions.

You can contact us by email through the “Contact Us” Page or you can call us for our e-mail address (We just like to keep it off of the web to help eliminate spamming)

 

Q: How long has AgCon Equipment been in business?

A: AgCon Equipment was founded in 2011 by Troy Ash. He currently owns the business and is committed to the day-to-day operations and success of the business.

 

Q: Why should I do business with AgCon Equipment?

A: AgCon Equipment is a full-service equipment dealer providing world class parts, sales and after sales support. We support a broad clientele in the agricultural, construction segments and will do our best to provide top quality experiences to each of our customers, regardless of their need or location.

 

Q: How many locations does AgCon Equipment provide service from?

A: We currently operate 1 location in Springfield, Manitoba, Canada, But ALL ASV & TEREX parts ship direct to all points in the USA directly from the Grand Rapids, Minnesota, USA factory distribution center.

 

Q: Do you have a catalog?

A: No. All we have to offer can be found on our website or researched by calling a representative at 1-855-222-9216.

 

General Equipment Information

 

Q: How do you determine Left Hand or Right Hand?

A: Left Hand or Right Hand is determined by sitting in the seat looking in the direction of travel.

 

Q: What does BSN mean?

A: BSN stands for before serial number. Verify your serial number and determine if your serial number is BSN the number listed.

 

Q: What does ASN mean?

A: ASN stands for after serial number. Verify your serial number and determine if your serial number is ASN the number listed.

 

Q: If I have a technical question, is someone available to answer my question?

A: Yes. We have individuals in service who can assist with technical questions. These service individuals have many responsibilities and may not always be available for a question at the time of your call. Voicemails may need to be left in these instances.

 

Q: Will my parts be OEM or aftermarket parts?

A: The vast majority of parts sold will be OEM parts of the highest quality. In certain instances, our only option will be aftermarket, however we will almost always lead with OEM.

 

Q: Do you sell used parts?

A: No. We only offer new or re-manufactured parts. Many other companies offer used, so we allow them to fill that segment of the business. We are not comfortable offering a warranty or guarantee on a used part when we have no idea of the condition of that part.

 

Q: Do you sell tires?

A: The only tires we stock are skid loader tires. Due to the competitive nature of the tire business, we refer tire customers to their local tire dealer.

 

Q: Do you sell tracks?

A: The only tracks we stock are compact loader tracks. OEM (ASV) and aftermarket for all makes (X-TRAC) Direct ship from the nearest distribution center.